Frequently Asked Questions

NEED HELP?

FAQs

HOW LONG DOES SHIPPING TAKE AFTER ORDERING?

WHEN WILL MY ORDER SHIP?

WHERE IS MY TRACKING NUMBER? I HAVE NOT RECEIVED MY SHIPPING CONFIRMATION.

I HAVE RECEIVED MY TRACKING NUMBER BUT IT HASN'T BEEN UPDATED.

WHERE IS MY PACKAGE? TRACKING SAYS DELIVERED BUT PACKAGE NOT RECEIVED.

DO I HAVE TO PAY CUSTOM FEES, DUTIES, VAT AND/OR TAXES?

DO YOU SHIP WORLDWIDE? HOW MUCH DOES SHIPPING COST?

I ALREADY PAID FOR SHIPPING, WHY WAS I STILL CHARGED BY MY POST OFFICE?

CAN I RETURN AN ITEM AFTER 30 DAYS?

HOW DO I RETURN AN ITEM?

HOW DO I EXCHANGE AN ITEM?

MY ORDER WAS DECLINED, DIDN'T GO THROUGH BUT MY CREDIT CARD WAS CHARGED.

MY CARD KEEPS GETTING DECLINED, WHAT SHOULD I DO?

HOW DO I KNOW IF MY ORDER WENT THROUGH?

WHERE IS MY ORDER? I NEED HELP FINDING MY ORDER.

WHERE IS MY ORDER? I DON'T REMEMBER MY ORDER # OR EMAIL ADDRESS.

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