Standard Shipping: Please allow 2-5 business days for us to process & ship your order. We are closed on weekends & holidays. Priority Orders: Depending on your order, allow 1-3 business days for some orders to be processed.
For all other Priority ready to ship orders placed on:
Monday to Thursday before 8 am (PST) - will ship same business day
Monday to Thursday after 8 am (PST) - will ship next business day
As soon as your order is shipped, you should receive an email confirmation to the email address you provided during checkout. If for some reason you did not receive an email, please check your spam folder or go to 'Track Your Order'.
Otherwise, please email us - firstname.lastname@example.org. We'll respond to you as soon as possible. ^ ^
The good news is that once you receive the tracking number your item is 100% packed. Unfortunately most of the time, the post office doesn't scan the initial package especially for international packages. So technically, you will not see an update until it reaches another facility or sometimes its actual destination, therefore do not freak out (^~^) your item is not lost, it is just in transit and in the hands of USPS.
Some international packages do not have real time tracking information. Sometimes, a package will only show shipment and delivery with no updates along the way.
Once the package leaves the United States, the destination country will generally assign it a new tracking number for their tracking purposes. Unfortunately, this number is not shared with USPS which is why the tracking status is not updated until delivery.
Please see below for some helpful tips in finding your package:
1. If you have a community or apartment mailbox, please check to see if the carrier might have left your package there. Often, if the package does not fit the mailbox, the carrier will leave a note or a key to a different bigger mailbox where other larger packages are left. The carrier might also leave your package with front desk, apartment leasing office or lobby receptionist.
2. Ask around. Check with neighbors to see if the package was left with them either on purpose or by accident.
3. Check with your family members. Someone else in the household might have picked up the package & put it somewhere out of plain sight.
4. Ask your delivery postal carrier where he/she might have left the package.
5. Call your nearest local post office to see if they might be holding your package.
6. If the package still cannot be located, please contact us & we'll try to get back to you as soon as possible.
7. In the meantime, file a complaint with USPS regarding your missing package - (Phone: 1-800-275-8777 or Online: USPS.com)
By filing a complaint, it helps USPS gather data on mail related crime such as mail theft to determine whether a violation has occurred. It can also help alert Postal Inspectors to problem areas and possibly prevent other from being victimized.
Yes, all international orders may be subject to taxes, duties and custom fees. These fees are charged & collected by your government and are entirely separate from any shipping & handling fees.We do not collect nor do we calculate these fees. We recommend that you check with your local customs office regarding import charges, VAT, duties and/or taxes.
All international orders are subject to taxes, fees, levies or other charges due to local laws or customs rules. Unfortunately, we have no control over these charges.
We ship all international packages 'DDU' (duties & taxes unpaid) & we do not collect VAT, duties and/or taxes and cannot predict what particular charges may be. Import duties, taxes and charges are not included in the item price or shipping cost. For more information regarding tax, duties, custom fees, please contact your local customs office or you may also check out our International Shipping page for more information.
Don't worry, you are never charged for declined orders. Your bank or credit card still shows those charges as pending until they receive a final confirmation that those orders were in fact declined, which usually happens in the evening.
When you make a purchase online, your credit card is not actually charged at the moment. The card processor checks with your bank or credit card issuer to first make sure you have enough available credit to complete the purchase. At the time, your bank or credit card issuer places a hold, or pending charge, on the amount of the intended purchase against your card. The card processor then makes sure the other information you input (for instance, your address) is correct, and if all is well, the transaction is processed. If not, such as if you enter an incorrect address, then the transaction is declined.
In either case, your bank or credit card issuer still only has the pending charge on your account. The transaction won't be finalized until the early evening when the card processor sends final confirmations for all of the day's transactions to the banks as explained above.
Please note, some banks or credit card issuers can take 48 hours or longer before they remove pending charges.
Credit card decline can happen for any number of reasons such as credit card information not entered accurately or technical issues originating with your bank or credit card.
We recommend to try submitting your payment again following these steps:
-Make sure you correctly enter your credit card number, expiration date & CVC number
-Make sure the billing address you enter is the same billing address where you received your monthly statement ( If you recently moved or if you didn't receive paper statements in the mail, call your bank or credit card company to verify your billing address).
If you follow these steps and your payment still gets declined, call your bank or credit card company to investigate the reason of refusal.
After you placed an order, you will received an order confirmation to the email address you provided during checkout. Please double check the order confirmation to verify your shipping address and order details.
Check your SPAM folder in the event the email did not get past your SPAM filter.
If you still can't find your order confirmation, please contact us.
Don't worry, as long as you can provide us other information such as the First & Last name or Shipping Address that you provided during checkout, then we can easily look it up on our Order History.
The more information you can provide, the easier for us to locate your order & assist you with any problem with regards to your order.
There are instances where a different email address or first & last name is used when an order is placed, if you could provide all possible information pertaining to who the order is named after, it will help us find your order as quickly as possible.
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