EASY RETURNSThanks for shopping at NYCT Clothing.
If you are not entirely satisfied with your purchase, we're here to help and make your life as easy as possible.
How To Return Your Item:
1. Email us email@example.com & let us know what's up. We'll try to get back to you within 24 hours.
2. Once your return is approved, we will email you our return address. As of now, customer is responsible for the return shipping cost.
3. Once your return is received & inspected, we will notify you via email & issue you a refund (excluding the shipping cost originally paid for the item and an itty bitty small charge of 5% for restocking/handling fee ^ ^).
- To get a refund: You have 30 days to return an item from the date you received it. The item must be in the same condition (unworn, unopened, unwashed.. you know the deal) that you received it with all the original packaging attached. We reserve the right to refuse any refund if we believe the returned items are damaged, have been worn or have been misused.
- Please Note that we do not refund the original shipping and handling that you paid on the order. Also, for all returned item, we charge a itty bitty small amount of 5% restocking/handling fee.
- All final sale/clearance items are final and cannot be refunded or exchanged.
- All accessories (such as jewelry, hats/beanie) & intimates (bralettes) are final sale & cannot be refunded or exchanged.
- Once we received your item (remember must be returned within 30 days of receipt), we'll notify you that we received your return and if all is well, we'll issue you your refund. (Also, in case you missed the second bullet point, just in case you're out day dreaming ^ ^ - "when you receive your refund, the cost of original shipping will be deducted from your refund.")
- If you returned an item after 30 days, you will only get a store credit. (So, send that sucker as soon as you can!)
It doesn't fit? Too big? Too small? Want a different color? Want a completely different thing?
All exchanges can only be done 7 days after delivery.
Just email us at firstname.lastname@example.org and let us know the deal-i-o.
All orders are shipped from California.
ALWAYS FREE SHIPPING ON ALL US ORDERS OVER $20
Please note: Import duties, taxes, and charges are not included in the item price or shipping cost. Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.
- All orders are shipped within 3-5 business days on weekdays. We are closed on the weekend
- We are located in Santa Clara, CA.
- Once your order is shipped, we will update your order with the tracking information. Please note that for some international orders, there is no real time tracking update once your package leaves the U.S.
- Check your email for your tracking number.
- We are not responsible for lost or stolen packages or packages delayed by the carrier.