FAQs


My order was declined, what is this $1 charge on my bank statement?

In order to verify your payment method, we may issue a small authorization hold, which will show as a $1 charge to your bank account for EACH attempted authorization. This amount is never actually charged to your account, but you may see it as “pending”. These charges occur if credit card information is entered incorrectly or if a card is declined.

 

All authorization holds are voided within a few business days, depending on your bank’s policy. Regardless of whether or not the authorization is declined, the charge will always be reversed and you will NOT be charged for it.


We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage.
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