FAQs

Where's my package? Tracking says delivered but package not received. 
Please note: NYCT Clothing is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.

Please see below for some helpful tips in finding your package: 

1. The very best & the first person to ask where your package was placed/delivered is your mail carrier. Ask your mail carrier where he/she left the package. In cases where the package was misdelivered to a neighbor, the mail carrier may still be able to retrieve the package back if he/she still remembers where it was delivered to. 

Also, some packages won't fit the mailbox, so the mail carrier will deliver it to your front door/porch, garage, back porch, behind the bush or somewhere safe & secured. Try to remember where your mail carrier normally leaves larger packages & look there. 

2. For Apartments/Condos/Neighborhood with Community Mailbox:

If you have a community or apartment mailbox, please check to see if the carrier left your package there. Often, if the package does not fit the mailbox, the carrier will leave a note or a key to a different bigger mailbox where other larger packages are left. The carrier might also leave your package with front desk, apartment leasing office or lobby receptionist. 

3. Ask around. Check with neighbors to see if the package was left with them either on purpose or by accident. 

4. Check with your family members. Someone else in the household might have picked up the package & put it somewhere out of plain sight. 

5. Call your nearest local post office to see if they might be holding your package. 

6. Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior arrival.

7. If the package still cannot be located, please contact us & we'll contact USPS for you so they can put a trace on your package.

8. In the meantime, file a complaint with USPS regarding your missing package - (Phone: 1-800-275-8777 or Online: USPS.com)

By filing a complaint, it helps USPS gather data on mail related crime such as mail theft to determine whether a violation has occurred. It can also help alert Postal Inspectors to problem areas and possibly prevent other from being victimized. 




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