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Frequently Asked Questions  

Shipping, Delivery Times, Tracking number, Missing Package:

Where's my package? Tracking says delivered but package not received. 
How long does shipping take after ordering?
When will my order ship?
Where is my tracking number? I have not received a shipping confirmation.
I have received my tracking number, but it hasn't been updated.

International - Tracking, Custom Fees:

I have received my tracking number, but it hasn't been updated.
Will I have to pay International Custom Fees, Duties and/or Taxes?
Do you ship worldwide? How much is shipping cost & how long is delivery time?

 Placing an order - Double charged, declined order:

My order was declined/didn't go through but my credit card was charged.
My card keeps getting declined, what should I do?
How do I know if my order went through?
Where is my order? I need help finding my order.
Where is my order? I don't remember my Order # or email address. 

Didn't find your question? Please contact us & we'll try get back to you as soon as possible. ^ ^


Size Guide