What items are returnable?
- Returns must be received by NYCT within 28 days of your original shipment date. Item must be in the same condition - unworn, unwashed or undamaged with all the original packaging attached.
What items are non-returnable?
- Sale/Clearance Items, Intimates (bra, bralettes, bodysuit), Accessories (jewelries, bags, caps/hats, sunglasses/glasses)
- Original shipping charges is non-refundable & excluded.
- If you return your package using our pre-paid return shipping label, a shipping fee of $7.00 will automatically be deducted from your refund.
- All exchanges are processed as a return, we will refund your original form of payment for the value of the returned merchandise & you will have to purchase the new item separately.
How do I return?
- Enter your Order # and email address and click Find Your Order.
- Follow the screen instructions and select the items you would like to return.
- Choose how you would like to ship your return:
A. Return with our USPS Pre-paid Return Label ($7.00)
We will send you a prepaid and pre-addressed return shipping label. A shipping fee of $7.00 will be automatically deducted from your refund.
B. Ship with your own shipping label
You will get the shipping instructions after the request is approved.
Note: We recommend using only USPS to ship your return package. Do not use UPS, Fedex, or any other carrier aside from USPS as these other carriers do not deliver to P.O. Boxes.
We are not responsible for any lost packages without proof of tracking.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund (excluding original shipping charges, return shipping cost) will be processed, and a credit will automatically be applied to original method of payment, within 7-15 business days.
- Original shipping cost is non-refundable & excluded.
- If you used our return shipping label, a shipping fee of $7.00 will automatically be deducted from your refund.